Cancellation by the Customer
If you need to cancel your booking, the following cancellation charges will apply:
| Time before tour date | Refund |
|---|---|
| More than 30 days | 90% refund (10% administrative fee applies) |
| 15 to 30 days | 85% refund |
| 6 to 14 days | 75% refund |
| 2 to 5 days | 50% refund |
| Less than 48 hours | No refund |
| No-show on the tour date | No refund |
- Please note: The above timeframes are based on working days only (Monday to Friday, excluding weekends and public holidays).
- Cancellation requests are only considered valid once they have been received in writing by email during our business hours (Monday to Friday, 08:30 to 17:00). The date we receive your email will be used to determine the applicable cancellation charges.
- Cancellation charges are calculated as a percentage of the total amount paid for the booking being cancelled.
Cancellation by ISLAND QUEST (MAURITIUS) LTD
Although cancellations by our Company are rare, they may occur due to circumstances beyond our control, such as severe weather, safety concerns, natural disasters, or other unforeseen events.
If we cancel your tour, you will be offered either:
- A full refund of the amount paid; or
- The option to reschedule your tour to another available date.
Refund Policy
- Approved refunds will normally be processed within 10 to 15 business days from the date the cancellation is confirmed.
- Refunds will be made using the same payment method used for the original booking whenever possible.
- Any bank charges, payment gateway fees, or other transaction costs charged by financial institutions may be deducted from the refundable amount where applicable.
Booking Amendments
Changing Your Tour Date
- If you wish to change your tour date, please contact us in writing at least 30 days before your scheduled tour.
- All date changes are subject to availability.
- Requests received less than 30 days before the tour may incur additional charges or may not be possible.
Changes to Your Booking
- If you would like to make changes to your booked tour or excursion, please contact us as early as possible.
- Minor changes may be accommodated, depending on availability and any additional costs involved.
- Significant changes may be treated as a cancellation and will be subject to the cancellation policy above.
Refund Exceptions
Refunds will not be provided for:
- Partially completed tours or excursions.
- Services that were not used by the customer.
- No-shows.
- Promotional or discounted bookings that are specifically stated as non-refundable.
Force Majeure
ISLAND QUEST (MAURITIUS) LTD cannot be held responsible for cancellations, delays, or changes caused by events beyond our reasonable control. These may include, but are not limited to:
- Cyclones or severe weather
- Natural disasters
- Government restrictions
- Political unrest
- Pandemics or public health emergencies
- Transport disruptions
In such situations, we will do our best to offer an alternative date or suitable solution whenever possible. However, refunds may not always be available.
How to Request a Cancellation or Refund
To cancel a booking or request a refund, please contact us by email and include:
- Your booking reference number
- Your full name
- The tour or excursion booked
- Your reason for cancellation (optional)
Email: bookings@islandquests.com
Once we have received your request, we will confirm its receipt and keep you informed of the status of your cancellation or refund.
We appreciate your understanding and thank you for choosing ISLAND QUEST (MAURITIUS) LTD. We look forward to providing you with an enjoyable and memorable experience in Mauritius.